Comments on: Exceptional Customer Service Via Twitter

By: Billy

Billy — Wed, 01 Jul 2009 03:20:08 +0000

Hi hennyaz,

You can get the pop/smtp information from the qwest.com support site, or if you are on Twitter, just send an @reply to @TalkToQwest.

Please note I am not affiliated with Qwest nor do I work for Qwest, I just had a good customer service experience via their Twitter account.

By: hennyaz

hennyaz — Sun, 28 Jun 2009 20:12:33 +0000

We had our Mac harddrive crash. I now need the Qwest pop server and smtp server names to get to our email account.

Help

By: Billy

Billy — Fri, 19 Jun 2009 00:22:45 +0000

Hi Richard,

I really wish I could help you, but I don’t work for Qwest, nor am I affiliated with them. I just had a good experience with their customer service department via Twitter. If you want, I can put a ping out to them there for you, or you can do so yourself. I know the frustration – been there, done that.

Best of luck to you!

By: Richard D. Meadows

Richard D. Meadows — Thu, 18 Jun 2009 23:59:28 +0000

Your internet access system sucks. 60 % of the time it works fine. the other 40% of the time , it is a real problem. I have struggled with this communication problem for quite some time, thinking the problem was my computer, when it was my provider, Qwest.

Could you, at least, let your customers (users) know, with an email or phone msg, that you have a problem instead of the users having a problem?

It would be so appreciated and time saving. We could then understand it and just wait awhile before trying to research the problem.

This is very important. Please respond.

Thank you,

Richard D. Meadows