Archive for March, 2009

Twitter and TRUE Rockstars

Friday, March 20th, 2009

On Thursday, March 19, 2008 I had the privilege of watching history take place. Yeah, I know you have all heard that before. THIS is different.

Good guy Danny Brown (@dannybrown)is the brainchild behind 12for12k – raising $12,000 for 12 charities in 12 months. Each month a different charity is picked, and money is raised in support of that charity. Someone happened to his idea this month. That someone was Scott Stratten (@unmarketing). Scott organized a 12-hour Tweet-a-Thon for 12for12k’s March charity, Strength.org.

For 12 hours, Scott pushed the envelope on Twitter. Through the combined efforts of many, spearheaded by Scott and Danny, in 12 hours $13,000 was raised. $13,000 in 12 hours, that is more than $1000/hour in donations.

You know, many people talk about social media not being worth the time or effort. Others talk about how it can and cannot be used. Yet still some say it is a passing fad, just as they do with anything that is “new”. Yesterday, I witnessed the social media micro-blogging service known as Twitter blow so many myths and rumors about ways to do things, what can and can not be done and rules simply shattered.

We MUST NOT label tools because we can all use them for the ways we want, and purposes we want, short of being a snot-nose-spammer – that’s wrong no matter what the tool.

I don’t personally know either Danny or Scott. I do know this – I seen something amazing on March 19th from these two, and I know they are good people from what they did. There were countless people helping to Tweet and retweet calls to action. Each one of us making a small difference, that collectively raised enough money to help feed over 500,000 children over summer break here in the United States. That is power my friends – when you can use a tool to accomplish that type of feat in ONE DAY, in 12 HOURS no less.

It is not about the number of followers, the number of readers or any numbers at all. It is about the passion of connecting, interacting and creating positive value for those who are in your network. Seeing Scott’s and Danny’s passion yesterday was awe inspiring and humbling. Seeing the passion of those tweeting and retweeting was the same. If we only use the tools as a way to get as high of number as possible on readers and followers, just to broadcast our messages to I think we are going to miss quite a few GREAT things that people are doing.

Don’t believe me?

Why don’t you just try it for yourself. Instead of using tools and gimmicks to gain mass followers to whom you merely broadcast yourself and your message to, why not build your followers by way of engagement, interaction and conversation. Sure, it does take longer. In the end though, when you call your network to action, they will do just that ACT. March 19th proved that to me.

To me, Scott and Danny are Twitter & Social Media ROCKSTARS with an exception – they are EXCEPTIONAL people who INTERACT, ENGAGE, CONVERSE and CARE about their networks – it is NOT just a numbers game to either of them.

Why Print Media Needs URL Shorteners

Wednesday, March 18th, 2009

Long URLs In Print

Long URLs In Print

I just received my copy of the March 16th copy of eWeek. On page 15 is a short blurb from an online article about creating a virtualized testbed using old hardware laying around and free software. Okay, I’m intrigued.

Too bad the URL is a mile long, and I never did get it to work. The URL in the magazine is listed below.

http://www.eweek.com/c/a/Virtualization/Building-a-Virtualized-Test-Bed-on-the-Cheap-Part-1-Hardware-and-Layout

If you get it work – great, let me know! Otherwise, help make a case for print media to use URL shortening services such at http://bit.ly or http://tinyurl.com to include in their print articles – it makes it easier for readers to type them in and it takes up LESS print real estate. I don’t think it matters if it is a magazine, a newspaper or other form of print media, it WILL help.

Your thoughts?

The Rules Of Social Media

Friday, March 13th, 2009

I am the farthest person away from being a Social Media Expert/Maven/Authority/SuperStar/RockStar/InsertClicheTitleHere type of person. I am however, a Social Media User. I use various tools, just like everyone else does. I follow and have interacted with some of the best minds out there, and some of the worst minds out there on this topic.

Rules? We Don’t Need Stinking Rules
One common trend is people trying to define the Rules of Social Media. That’s funny. Do you know why? There are none. What works for you, may not work for me. What works for Skittles (or doesn’t) may or may not work for Milky Way. Get over it. Move on.

My Social Media Rules
What? You just said no rules. I know – be quiet now and listen.

  1. Connect
  2. Communicate
  3. Be Real
  4. Be Transparent

Pretty simple.

Explanation For Those That Need It
Connect to people, customers, clients, friends and family which are, by definition, all human capital. They are PEOPLE, Businesses ARE people. Human Capital = PEOPLE. You can’t use the tools if you don’t connect.

Communicate with the aforementioned list of people. Communicate in a TWO-WAY fashion – you must LISTEN to be a great communicator – even in Social Media.

Be real with the aforementioned list of people. If you are not being real to who you are, who your business is, you are killing your chances of success. Seriously. Of all the Internet tools, social media seems to be best at identifying failures by individuals and businesses merely trying to broadcast, exploit or make a quick buck by NOT being real and genuine.

Be transparent with aforementioned list of people. Transparency ensures success with being real. If something is paid – a blog post, a tweet, a comment – it doesn’t matter what, DISCLOSE that fact up front. If you work for a company and do things on their behalf, DISCLOSE that fact up front….and if said business doesn’t want you to – evaluate WHY they don’t and evaluate if you should still be interacting with them. Gimmicks, trickery, lies, and shadiness DO NOT work with Social Media.

There, rules from the most NON expert on Social Media. Rules that aren’t rules, but principles. Things that if we do right, I PERSONALLY feel success will be within reach on Social Media whether you are an individual, a business or an individual acting on behalf of a business. I would think it would work for Government, Education and Non-Profit as well. In fact, I bet these four “principles” would work no matter who you are representing using Social Media.

What do you think?

Off The Beaten Path – A Personal Post

Wednesday, March 11th, 2009

Today was just a crazy day. In many ways it didn’t start normal – I was up late, so my wife let me sleep in a bit. I got up, tried to motivate and couldn’t. Phone company came out and dropped a new temporary line to my house. Wife went to work. My mom called, I forgot her birthday yesterday – which just does not happen.

About 30 minutes after my wife left for work, I was chatting with her sister and she pointed out that schools were on lock-down due to armed suspect. Hmmm…time to check the news. Imagine my horror when I find out the main search area was in an area right behind (seriously, right behind) my wife’s place of employment. Crap. I try calling my wife’s cell. No answer. Call her work number. No answer. Call cell again. No answer. Call work number again. No answer. Frantic, panic setting in. My phone rings. Whew it was my wife. She was okay, and didn’t even know anything was going on – so I tell her to stay in the building and keep a lookout.

My school advisor calls me. He still insists, that even though they put me in the wrong program, I have to take the classes all the same at the expense of another 2-3 yrs of school and over $15,000 extra cost. I don’t think so. I explain finals are due Sunday, he has until then to get me back in the program I signed up for or I will be quitting and going to a different college.

Call my wife again to check in on her. She is still ok. Call my mom, let her know what is going on, otherwise when she see’s it on her news she will freak. Or call and yell at me for not telling her about it.

Good. Check news….they found suspect, shot and killed him 4 blocks away from a friend, a really good friend who is a mechanic and is currently working on my vehicle. I place a call to him. No answer. He calls back, and I verify that they are all okay, and they are. Whew….good.

Call my wife again, let her know they found the guy. Mechanic calls, our van is done -yay!

On the way to pick up the van, I am driving the car we just got for our kids last week…..just driving it with my step-son in the passenger seat. I wanted to drive just to make sure the car was working okay – I only drove it once before we bought it. 1/2 block away from mechanic’s shop, on the bridge 4 blocks north of where the police shot the suspect a “gawker” slams into me. I was in the inside lane as was she, and she was “gawking” at the police scene, crossed the yellow line and took the mirror clean off the car.

Worst part? She didn’t slow down, let alone stop. So I chased her down, and ripped her a new one and we went from there.

Whew – that’s a day in and of itself. I am emotionally spent now, physically spent and mentally spent. I have tons of work to do, but will probably not do much tonight – unwind, be grateful and sleep.

Do You Follow Through?

Wednesday, March 11th, 2009

Yesterday I wrote about a great customer service interaction with our phone provider Qwest. I will update that post with more information about what has happened, what is going to happen and how it all works out. In the meantime however, I wanted to take a moment and write about follow through.

You see, the tech came out and checked and we have a bad drop from the box at the corner of our property to our house. So he ran a new temporary line. About 2 hours later I was contacted by the contractor that is going to run a new underground line to the house. I no more hung up from that call and Steph from @TalkToQwest sent me a DM through Twitter. The purpose? FOLLOW-THROUGH! She wanted to make sure things were getting resolved. When she found out we needed a new line, which will take some time given they have to locate underground utilities, mark them, dig, run line and test she apologized that it couldn’t all be resolved today. No problem – I understand what it takes to run cable, been there-done that type of thing. But the follow through. Amazing.

Oh yeah, I was also thanked for the post yesterday giving props to the Qwest team and their service on this issue. That was unnecessary albeit welcomed and impacting.

So how about it. Do you follow through with your customers? Even if just to say hello or to check and see how things are going? Why or why not? Should you?